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	<title>Yuill.ca &#187; Joseph A. Michelli</title>
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		<title>The Starbucks Experience &#8211; my recap</title>
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		<pubDate>Wed, 02 Dec 2009 13:48:36 +0000</pubDate>
		<dc:creator>Mathieu</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[book review]]></category>
		<category><![CDATA[customer service]]></category>
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		<category><![CDATA[Joseph A. Michelli]]></category>
		<category><![CDATA[Starucks]]></category>
		<category><![CDATA[user experience]]></category>

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		<description><![CDATA[I&#8217;ve been wanting to read this particular book for a really long time. I picked it up and it sat on my shelf for well over six months before I made my way though my list of other books I had committed to myself to read. I&#8217;m a big fan of Starbucks and the way [...]]]></description>
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