Yuill.ca

Yuill.ca

  • Leading With Nice
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  • How to write a thank you card

Latest Post

People love a good story

People love a good story

  As I mentioned in a previous post entitled Why Story Matters, I recently attended the Story Seminar conducted by the legendary Robert McKee. It was fascinating and grueling – Robert taught for 32 hours over a four-day period! Since I have returned from the event, I’ve gone through my notes several times. I’ve been attempting to […]

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Will sharing information with employees hurt or help?

Will sharing information with employees hurt or help?

Despite the mountain of evidence that sharing information with employees leads to better unification, increased productivity and improved morale there is still a large populous of corporation leadership that feels keeping their underlings in the dark is the best bet. Nothing could be further from the truth. Employees are invested, treat them that way A […]

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Improve your service with three easy steps

Improve your service with three easy steps

When IBM wanted to find out why some of its account managers seemed to be more successful than others they teamed up with the University of Arizona to see if they couldn’t pinpoint qualities successful account managers had others didn’t. What made IBM particularly curious about their most successful account managers was their numbers consistently […]

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This simple act makes people feel great

This simple act makes people feel great

Why is it when someone thanks us we are often inclined to be just at grateful to them? Is it because we’re so starved for gratitude we’re overwhelmed when we actually receive it? Perhaps the feeding of our ego motivates us to encourage others to keep feeding us thanks. Ego and narcissism aside, there’s an actual […]

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